Kon-x Wales Ltd

As Olivetti Gold Standard Dealers we have increased our commitment to deliver a high quality support service to our customers by investing in a CBS Commonsense System.

The benefits to our customers include

• Service Call Control with call prevention, part-tracking, links to credit control and warranty expiry dates. Automatic Toner Drop and Return to Fit call logging. With warnings on low toner usage.

• Field Engineers use PDA device which allows engineers to view outstanding calls, receive / action their calls remotely, record arrival and completion times. They can also review machine service history and record Meter readings.

• Full service reporting providing feedback on engineer’s performance, problem and under-utilised machines.

• Call Notification – automatically emails to customers when a service call is logged, despatched or closed. machines among many others.

• Call Alert / Call Escalation – provides close monitoring of service performance with email alerts where problems are not resolved.

• Email for Meter Readings – with model specific guidance for customers on obtaining the reading from their copier.

For more information visit www.purposesoftware.co.uk

Kon-x Wales has extended it's digital product range through a new partnership with Duplo International. Duplo International Limited is a leading force in the development of the print production industry. Specialist product divisions cover everything from digital finishing to office products to help customers find exactly the right product for their application.

For 2008 the relationship between Kon-x Wales and Olivetti UK Ltd continues to grow. In recognition of consistent performance Olivetti UK have again appointed Kon-x Wales Elite status for 2008. There are just a few Elite dealers in the UK so the Kon-x team are delighted to be among them.

The management team and staff would like to express their thanks to the many and varied businesses across North Wales who have supported Kon-x in 2006 and 2007. We look forward to building our business relationships in 2008.