Service Calls - Lease or buy colour photocopiers, MFPs, faxes and pc printers in North Wales & Chester
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Service Calls
In the event of a machine malfunction please call
01248 600 373
Wherever possible we will try to resolve problems over the telephone.
We may be able to solve the problem with a few minutes of simple instructions.
Please be prepared to give the name of your company, the serial number
of your machine and the nature of the fault.
The serial number of your machine can be found on the sticker on the front of the machine.
Our service technicians are manufacturer trained, able to call on our customers for preventative maintenance and repair calls. All our technicians carry an extensive stock of spare parts and toner cartridges enabling a very high first time fix rate.
Whilst total commitment is given by providing exactly the right machine for the desired application, after care service is a major part of our success and we only sell a business machine if we are able to support that product giving all of our customers peace of mind.
As Olivetti Gold Standard Dealers we have increased our commitment to deliver a high quality support service to our customers by investing in a CBS Commonsense System.
The benefits to our customers include
Service Call Control with call prevention, part-
tracking, links to credit control and warranty expiry dates. Automatic Toner Drop and Return to Fit call logging. With warnings on low toner usage.
Field Engineers use PDA device which allows engineers to view outstanding calls, receive / action their calls remotely, record arrival and completion times. They can also review machine service history and record Meter readings.
Full service reporting providing feedback on engineer’s performance, problem and under-
utilised machines.
Call Notification – automatically emails to customers when a service call is logged, despatched or closed. machines among many others.
Call Alert / Call Escalation – provides close monitoring of service performance with email alerts where problems are not resolved.
Email for Meter Readings – with model specific guidance for customers on obtaining the reading from their copier.
For more information visit www.purposesoftware.co.uk
